If 30 days have lapsed since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused, unwrapped and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods are exempt from being returned such as perishable goods including dietary supplements and food goods. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Please note: any amendments to your order once your package has been shipped is impossible. Once your package has been shipped from MISTR, the responsibility of that item falls to the customer. MISTR will not be held liable for any mistakes or last minute changes-of-mind.

Additional non-returnable items: 
- Gift Cards

To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer. 

There are certain situations where only partial refunds are granted (if applicable) 
- Item with obvious signs of use 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 30 days after delivery