SHIPPING RATES & FAQ'S

Due to COVID-19 please expect some Australia Post delays. Thank you for understanding.

AUSTRALIA SET RATES

$6.00 Standard Shipping Australia wide for all orders.

$9.00 Express Shipping Australia wide for all orders.

OCEANIA/NEW ZEALAND SET RATES

Standard Shipping Rate (under $80) = $15.00 (AUD)

Express Shipping Rate (under $80) = $20.00 (AUD)

Express Shipping Rate ($79.99 - $149.99) = $5.00 (AUD)

ASIA SET RATES

Standard Shipping Rate = $20.00 (AUD)

Express Shipping Rate = $35.00 (AUD)

EUROPE SET RATES

Standard Shipping Rate = $30.00 (AUD)

Express Shipping Rate = $40.00 (AUD)

Standard Shipping Rate ($200+) = FREE

NORTH AMERICA SET RATES

Standard Shipping Rate = $25.00 (AUD)

Express Shipping Rate = $35.00 (AUD)

UNITED KINGDOM SET RATES

Standard Shipping Rate = $25.00 (AUD)

Express Shipping Rate = $40.00 (AUD)

SOUTH AMERICA SET RATES

Standard Shipping Rate = $40.00 (AUD)

Express Shipping Rate = $50.00 (AUD)

CENTRAL AMERICA SET RATES

Standard Shipping Rate = $40.00 (AUD)

Express Shipping Rate = $50.00 (AUD)

So now I’ve ordered, when do I receive my product?

Domestic standard parcel

Total delivery time for standard shipping between Australian metro areas is estimated to be delivered in 3-5 business days. For rural areas shipping time is estimated between 5-10 business days

Domestic express parcel

Total delivery time for express shipping between Australian metro areas is estimated to be delivered in 1 business day. For rural areas, delivery is estimated to be between 2-3 business days.

International

MISTR. is able to fulfil orders globally thanks to our shipping partners Australia Post and Sendle. For express orders between major metro areas, allow 4-5 business days for your package to arrive. For standard please allow 6-10 business days. 

What if my order doesn’t arrive in the estimated time?

MISTR endeavours to have all placed orders fulfilled and dispatched on the same day as the order was placed, provided the order is placed before 2pm and all ordered items are currently in stock. Orders placed after 2pm will be dispatched the following business day.

If you believe that your order has failed to arrive in the estimated time, please check your tracking information and confirmation email to check delivery address and recipient details are correct. 

How to check your tracking info

Upon finalising your order with MISTR, you will have received an email confirmation containing your unique tracking number from Australia Post or a Sendle courier partner. Please follow the email instructions and enter the tracking number to check on your delivery progress.

For parcel enquiries you can contact Australia Post directly on 137 678 or contact Sendle support  

If you have been through these processes and still cannot locate your parcel, please email us at hello@themistr.co or call us on 1300 258 990.