Shipping Policy

$10 (AUD) Standard Shipping Australia wide for all orders.

$15 (AUD) Express Shipping Australia wide for all orders.

$30 (AUD) Standard Shipping

$35 (USD) Standard Shipping

£27.00 (GBP) Standard Shipping

$50 (AUD) Standard Shipping Rate

$50 (AUD) Standard Shipping Rate

$50 (AUD) Standard Shipping

We want to keep you in the loop every step of the way. Once your order has been dispatched, an email containing your tracking information will be on its way to your inbox.

We kindly ask you to take a peek into your spam folder. Sometimes, our messages find their way there.

Please don't hesitate to reach out to us, our dedicated team is here to assist you. You can contact us at hello@themistr.co.

Your order will be processed within 1-2 business days. You'll receive a tracking link as soon as it leaves our warehouse. Note that orders placed over the weekend will start processing on the following Monday.

MISTR endeavours to have all placed orders fulfilled and dispatched on the same day as the order was placed, provided the order is placed before 2pm and all ordered items are currently in stock. Orders placed after 2pm will be dispatched the following business day.

If you believe that your order has failed to arrive in the estimated time, please check your tracking information and confirmation email to check delivery address and recipient details are correct. 

Upon finalising your order with MISTR, you will have received an email confirmation containing your unique tracking number from Australia Post or courier partner. Please follow the email instructions and enter the tracking number to check on your delivery progress.

For parcel enquiries you can contact Australia Post directly on 137 678

If you have been through these processes and still cannot locate your parcel, please email us at hello@themistr.co or call us on 1300 258 990.

MISTR ships globally to the following regions;
AUS, NZ, USA, UK, SA, CA & ASIA.

We’re constantly expanding into new regions. Sign up for our emails to get updates on international shipping options.

Please note: if you use a package forwarding service to ship your order outside Australia, MISTR isn’t responsible for any damage, defects, or losses. We cannot offer replacements or refunds for items reported missing or damaged through these services.

Thank you for your understanding!

If your product arrives damaged, please keep the damaged items and notify us within 48 hours at hello@themistr.co. Include a photo of the damage if possible. We’ll arrange a replacement and ensure your satisfaction.